Last updated 6 November 2026
1. The supplier and these terms
This website is operated by Labeldex Limited, a private limited company registered in England and Wales under company number 16780499. Our registered office is Unit 9 Dalweb Industrial Estate, Gravel Lane, Banks, Southport, PR9 8DE. You can contact us at sales@labeldex.ltd or on 01704 320875. These terms describe how to use the website and what to check when requesting a quote or placing an order directly with Labeldex.
A consumer is an individual acting mainly outside their trade, business, craft or profession. If you buy as a consumer, you retain the legal protections that apply to your purchase. If you buy on behalf of a business, check the written quote and any trade terms supplied with it. Details agreed for a specific order apply to that order subject to rights and obligations that the law makes mandatory.
2. Enquiries, quotes and order confirmation
The catalogue helps you specify a job. Adding items to the quote list saves a selection in your browser. Opening or copying the email draft prepares a message for you to send. These actions do not place an order, reserve stock, approve production or authorise payment. When you contact us, include the product name or reference, the material and dimensions you need, the quantity, and your delivery postcode. Tell us if the labels have to work with a particular printer, applicator, surface or storage condition.
Check the written quote and subsequent order confirmation carefully. They should identify the agreed products, quantities, total cost, delivery charges where applicable, payment terms and the delivery arrangements. If a drawing, sample, artwork proof or material specification forms part of the job, make sure the correct version is identified in the confirmation. Ask us to correct any discrepancy before accepting. An order is formed when Labeldex and the customer confirm the order on agreed terms. An acknowledgement of an enquiry is separate from that confirmation.
3. Pricing, payment and changes
Prices and any delivery charges or applicable taxes are communicated in the quote or order documents. Check the total and payment instructions before agreeing to proceed. This website does not collect card details or take payments. If a request changes after a quote has been prepared, for example because the quantity, finish, delivery destination or artwork changes, we will discuss the effect on the quote before the change is agreed. For an order already confirmed, any proposed changes must be agreed between both parties, subject to applicable consumer rights.
If you have a deadline, tell us before ordering and ask whether the date can be agreed as part of the order. A catalogue entry or a discussion about an estimated lead time should be read alongside the date or delivery arrangements in your written confirmation. If we identify a material problem with an agreed specification or delivery arrangement, we will contact you to discuss the available options.
4. Product specifications and suitability
Use the product page and any matching template to identify the layout you need. For sheets, check the sheet size, individual label dimensions, shape, labels per sheet, backing and printer compatibility. For rolls, check the core, outside diameter, winding direction, gap and whether the roll will fit the applicator. Also check the surface, application temperature, moisture, exposure and expected storage conditions. Ask us about any requirement that matters to your use before you confirm the order, including food contact, regulatory marking or use in cold or wet conditions.
Images, screen colours and template previews help explain layout and appearance. A screen preview cannot show exactly how a colour will look on every material, or how an adhesive will behave on a particular surface. Where appearance or performance is critical, discuss a sample or physical proof and confirm any agreed tolerances or performance requirements in writing. These points do not change our obligation to supply goods that meet the agreed description or your applicable legal rights.
5. Artwork, proofs and custom production
When you provide artwork or text, supply the current version and tell us the intended finished size and orientation. Before approving a proof, check spelling, contact details, barcodes, dates, regulatory text, label dimensions, bleed and the positioning of the artwork. If there is a change, identify the affected version so both parties can confirm what should be produced. Approval records the version and content you have agreed, and does not remove your rights if the delivered labels differ from that agreement or are otherwise faulty.
Please supply artwork, logos, photographs and other material only where you have permission to use them for the job. Providing a file authorises Labeldex to use it to quote for, prepare and fulfil that job, including sharing it with a production service where necessary. Tell us about confidential material or restrictions when sending it. Our Privacy notice explains how we handle personal information included in correspondence or artwork.
6. Delivery and checking your order
Confirm the delivery address, any site access instructions and the recipient before placing an order. The written order documents should record the delivery method and any agreed timing. When your order arrives, check the number of packages and the label specification before starting a full print or application run. If a parcel is damaged, something is missing or the labels differ from what you ordered, contact us with the order reference and any relevant details. Photographs of the parcel and the labels can help us identify the problem.
For consumer purchases, responsibility for the goods normally remains with the trader until you, or someone you nominated, takes physical possession. Different rules can apply if you commission your own carrier independently. If an agreed delivery date is missed or the goods do not arrive within the period required by law, contact us so we can look into it. Your statutory rights in relation to non-delivery or delay still apply.
7. Cancellations, returns and complaints
Our Returns and cancellations policy explains how to report a problem, how eligible consumers can cancel a distance order, and when a change-of-mind cancellation exception can apply to personalised labels. Consumer remedies for goods that are faulty, misdescribed or unfit for an agreed purpose still apply to custom orders. If you purchased for a business, the written order terms and applicable law determine what remedies and returns are available.
For a complaint, email the order reference, the issue and the outcome you are seeking. Keep copies of any quote, order confirmation, proof and photographs that explain the issue. Contacting Labeldex is a practical first step. These terms do not prevent you from seeking independent advice or using any legal remedy available to you. We do not exclude liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.
8. Using the website and templates
You may browse the catalogue and use the downloadable templates for designing or printing labels. Check the selected template against the actual sheet and printer settings. A plain-paper test at actual size is useful before using label stock. Do not misuse the site by attempting to disrupt it, gain unauthorised access or submit harmful files. The rights in the website, imagery, product descriptions and other materials belong to Labeldex or the relevant rights holders.
We may update catalogue descriptions and these website terms as the service changes. Changes to the website do not retrospectively change a confirmed order. Keep the written documents and specifications that apply to your order. For questions about these terms, use the Contact Us page.