Last updated 6 November 2026
1. Who is responsible for your information
Labeldex Limited is the controller for the personal information it handles in connection with its label enquiries, quotations and orders. We are registered in England and Wales under company number 16780499. Our registered office is Unit 9 Dalweb Industrial Estate, Gravel Lane, Banks, Southport, PR9 8DE. For questions about this notice or to exercise a data protection right, email sales@labeldex.ltd with the subject “Privacy enquiry”, or write to the registered office.
This notice covers your dealings with Labeldex, including browsing the catalogue, using the quote list, and contacting us by email or telephone. An independent service, such as your email provider or a hosting platform that asks you to sign in, may process information for its own purposes under its own privacy notice.
2. The information we receive
When you contact us, we may receive your name, email address, telephone number, organisation and the information in your message. For a quote or order, we may also receive delivery and billing information, product options, quantities, purchase order references, artwork and proof approval history. If you contact us about a delivery or return, we may receive photographs, tracking information and details about the affected products. For a confirmed order, our business records may include invoices and information about whether payment was received. This catalogue does not ask for payment card details or bank credentials.
We generally receive information from you. It can also come from a colleague, purchaser, delivery contact or other person arranging an order on your behalf. When you visit, the hosting service may process technical request information such as an IP address, device or browser details, the pages requested, times and error information. Please avoid sending sensitive personal information or unrelated files. If artwork contains another person’s personal information, share only what is needed for the job.
3. What we use it for and our lawful bases
To answer a quote request and fulfil an order. We use contact and order information to understand your requirements, prepare and discuss a quote, agree the specification, and arrange any production, delivery or after-sales support. When you are the individual entering into the contract, we rely on taking steps at your request before entering into a contract or on performance of that contract, as appropriate.
To respond to general enquiries and work with business contacts. We rely on our legitimate interests in corresponding with people who contact us, supplying goods to customer organisations, managing customer relationships, investigating problems and maintaining records of communications. Where we rely on legitimate interests, we consider the purpose, the information we need and the effect on the people involved.
To keep records, meet obligations and protect the service. We may use order and invoice information to meet applicable tax, accounting and other legal obligations. We may also process information in our legitimate interests to operate the website securely, troubleshoot faults, prevent misuse, resolve disputes or establish, exercise or defend legal claims. Where we need particular details to provide a quote, fulfil an order or meet a legal requirement, we may be unable to proceed without them. Optional information can be left out.
4. Quote list, email drafts and browser storage
The quote list uses browser local storage to remember the items, product options, quantities and item notes you choose to save. It allows the list to work as you move between pages or return on the same browser. The site does not automatically send that list to Labeldex. You can remove items using the quote list, or clear site data in your browser settings. If you use a shared device, remove your list when you are finished. The saved list stays on the device until removed or cleared by the browser.
The enquiry form builds text locally. If you select “Open email draft”, the text is passed to your email app. If you select “Copy message”, the text is placed on your device clipboard where your browser allows it. Labeldex receives the information only after you send it to us. The catalogue build does not install advertising pixels or analytics tags. A separate private hosting sign-in may use its own session technology. Read more about browser storage and similar technologies. ICO storage and access guidance
6. How long we keep information
We keep personal information for as long as it is reasonably needed for the purpose it was collected for. We consider whether an enquiry is still open, an order is active, a warranty or complaint needs to be handled, or records are required for accounting, tax or legal obligations. Records about an agreed order may therefore be kept longer than messages about an enquiry that did not go ahead. We may retain information for longer where needed for an ongoing dispute or legal requirement. Browser quote-list information stays on the device until removed or cleared as described above.
7. Your rights and how to complain
Depending on the circumstances, you may have the right to access your personal information, ask us to correct it, request its deletion or restrict how it is used, object to certain processing, or ask for a portable copy of information you supplied. Where we rely on consent, you can withdraw it at any time. These rights have conditions and exceptions. We may ask for enough information to verify your identity before disclosing or changing records.
Contact us first if you have a concern about how we handle your information. If you are dissatisfied with our response, you can raise a complaint with the UK Information Commissioner’s Office. Complain to the ICO
8. Changes to this notice
We may revise this notice if the website or the way we handle customer information changes. The date at the top identifies this version. If you have a question about a previous enquiry or order, tell us the approximate date and any reference number so we can locate the relevant records.